Many people consider support as just break/fix. Maybe software upgrades. With many vendors, that’s whatever you get for the money. But NetApp® Support differs. Additionally to remote tech support team, software updates, and fast delivery and installing of substitute parts, NetApp Support includes continuous value through NetApp Active IQ®.
Active IQ works non-stop without anyone's knowledge to discover possibilities to proactively safeguard and optimize your atmosphere. It draws on trillions of real-some time and historic diagnostic records and known risk signatures to place potential issues before they affect your company. Active IQ may also look over the NetApp installed base to recognize trends and suggest methods to boost the security and efficiency of the infrastructure. We refer to this as actionable intelligence, also it results in optimal data management.
The strength of Community Knowledge
In data science, volume, velocity, and variety matter. Every day, Active IQ receives telemetry data from greater than 300,000 assets around the world, contributing to a multipetabyte data lake that processes 10 trillion data points every month. Fueled with a large and highly diverse community, Active IQ includes a wealthy group of data to derive knowledge. Using machine learning and predictive analytics, Active IQ can provide you with smart, actionable advice regarding how to reduce risks and obtain the most from your NetApp atmosphere.
Get It The Right Path
Active IQ provides insights and suggestions within the form that works well with you. There is a web UI for full-featured visibility and guidance, a mobile application for on-the-go alerts and advice, email reports for convenience, and new API support that enables you to definitely programmatically integrate Active IQ recommendations straight into your into DevOps platforms, change management workflows, also it dashboards.
Clients are benefiting from the Active IQ API to attain greater amounts of automation, efficiency, and precision. For example, customers have integrated the Active IQ API to their ticketing system to produce tickets according to predictive security and firmware upgrade recommendations. These tickets will be instantly allotted to managers who are able to implement the prescribed actions. ?
NetApp is constantly on the integrate Active IQ insights and suggestions into other management products too, for example Active IQ Unified Manager (formerly NetApp OnCommand® Unified Manager) and NetApp Cloud Insights.
There’s Always Something Totally New
Active IQ regularly introduces additional features and functionality such as these recent additions:
- FabricPool Consultant helps customers identify inactive data that may be tiered from flash to cost-effective object storage, either off or on the premises.
- QoS recommendations identify individuals NetApp HCI and SolidFire® clusters that NetApp recommends raising or decreasing the min and/or max IOPS settings.
- Automated situation creation for NetApp HCI and SolidFire systems simplifies storage administration by proactively addressing potential software and hardware failures.
- Predictive risks for StorageGRID® identifies configuration and other sorts of problems that may impair system performance, availability, and resilience.
Get Began in your AI Journey
CIOs also it executives realize that there’s value to become acquired from artificial intelligence, however, many have no idea how to start. How can i use AI? How do you obtain the data? How do you store it? How do you have it towards the data researcher? Do we also have data scientists?
Active IQ is a superb way to get began with AI. It enables you to leverage the ceaseless insights from machine learning algorithms that will get smarter with time, use prescriptive actions produced from predictive analytics to simplify data management, and accelerate issue resolution using the Elio virtual support agent, constructed with IBM Watson®.
Searching ahead, we're evolving Active IQ toward AI-driven “best next action” recommendations and full-stack analytics, which makes it simpler for purchasers to rapidly and simply obtain a readout of system health insurance and the prescriptive actions which are best to protecting and optimizing their atmosphere. A personal preview of those additional features will come in Active IQ.
A “Digital Advisor” for brand new and Existing Customers
Active IQ enables new and existing people to take advantage of the collective knowledge from the NetApp community, resulting in faster, smarter decisions that may reduce risk, simplify data management, and help give you the most from your NetApp atmosphere. Its AI-driven insights and suggestions are for sale to all NetApp customers who've active support contracts.
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